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Returns and Refunds

Version 2026-09-09

Auctions are binding, so there is no change-of-mind return. What there is instead is a held payment and a dispute process, so a buyer who receives something other than what was listed is not left out of pocket. This policy forms part of our Terms of Service and applies to every sale on the site, whoever the seller is.

1. How your payment is protected

Your payment is held rather than passed straight to the seller. It is released when the order completes:

  • when you confirm you have received the item; or
  • 72 hours after delivery, if you have not raised a problem; or
  • 7 days after the seller posts the parcel, if nothing has been confirmed either way — after which the 72-hour window above still runs.

Confirming receipt ends the inspection window immediately, so only confirm once you have opened the parcel and checked the item.

Sellers in our top tiers are paid at dispatch rather than after delivery. That does not change your right to open a dispute; it changes who we recover from.

2. When you can claim

Open a dispute if the item:

  • never arrived;
  • is materially not as described — a different casting, year or variation; undisclosed damage, repair, restoration or missing packaging; or a condition significantly worse than the grade given;
  • is counterfeit, or is a replica or custom that was presented as an original;
  • arrived damaged in transit.

You cannot claim simply because you changed your mind, because the item is worth less than you hoped, or because of a difference the listing disclosed. Photographs on the listing form part of the description.

3. How to open a dispute

  1. Open the order from your orders page and choose to raise a problem, before the inspection window closes.
  2. Describe what is wrong and upload photographs. For a not-as-described claim, include the item, its base, and the packaging as received.
  3. The payment is held while the case is assessed. An automated step triages it and a person reviews it before any money moves. You can ask for an explanation of the outcome and have it reconsidered.

If the window has already closed, contact [not yet configured] anyway. We can still help with a claim raised late where the circumstances justify it, and your rights under the Australian Consumer Law are not limited by our window — though we may no longer be holding the funds.

4. Outcomes

  • Full refund — the price plus original shipping, where the item never arrived, was counterfeit, or was materially not as described.
  • Partial refund — where you keep the item and both sides accept a reduction for a defect.
  • Return then refund — where the item must go back. If the seller is at fault they bear the cost of return postage; if the claim is not upheld, you do. Use a tracked service.
  • Dispute closed — where the evidence does not support the claim, funds are released to the seller. We will tell you why.

5. Your rights under the Australian Consumer Law

Where the seller sells in trade or commerce — a dealer, a shop, or anyone selling regularly enough to be running a business — the consumer guarantees apply to your purchase, in addition to anything in this policy. They cannot be excluded. The remedy depends on how serious the problem is:

  • Major failure — the item is significantly different from its description, is unsafe, or you would not have bought it had you known. You choose: a refund, or a replacement, and you can also claim compensation for any drop in value.
  • Minor failure — the supplier may choose to repair it, replace it or refund you, within a reasonable time. If they take too long, you can reject the item and choose a refund or replacement instead.

Where the seller is a private collector selling from their own collection, the consumer guarantees generally do not apply to that sale, because they are not supplying in trade or commerce. This policy is what protects you in that case, and it applies to every sale on the site.

Our own service to you is supplied in trade or commerce, so the consumer guarantees always apply to how we run the marketplace, hold your payment and handle your dispute.

6. How refunds are paid

Refunds go back through Stripe to the original payment method. We issue them as soon as the outcome is decided; how quickly the money appears is set by your bank or card issuer, and is usually within five to ten business days. We cannot refund to a different card or account.

7. There is no cooling-off period

Australian law does not give a general right to cancel an online purchase because you changed your mind, and we do not offer one. The protections that do apply are the ones in this policy and, where the seller sells in trade or commerce, the consumer guarantees in section 5.

8. Cancelled and failed orders

If a payment does not complete, or an auction is voided because of a failure on our side, no charge is taken and any authorisation is released. A seller who cannot fulfil a sale must tell us promptly; the buyer is refunded in full and the seller may be charged the commission on the lost sale.

9. If we cannot resolve it

Contact us first at [not yet configured] with the order reference. If you are not satisfied, you can take the matter to the consumer protection agency in your state or territory, to the ACCC, or to a small claims tribunal such as NCAT, VCAT or QCAT. You can also ask your bank or card issuer about a chargeback. Nothing in this policy limits any of those rights.

Version 2026-09-09. We will post any change on this page and update the version date. Where a change materially affects your rights, we will tell registered users before it takes effect.